Singapore Airlines has introduced a range of health and safety initiatives and enhanced several existing measures as part of a comprehensive review of the end-to-end customer journey.
This has allowed SIA to refine the travel experience based on the advice of medical experts, regulators and partners, as well as feedback from its customers. These initiatives help to ensure a safe and healthy environment for customers, allowing them to travel in confidence with the Airline.
Information on the health and safety measures during the pre-flight stage, at the airport, on board the aircraft, and upon arrival is available in a new online e-brochure which is sent to all customers before their flights. These measures are part of the Company’s new #SIAcares initiative, which includes corporate social responsibility projects that will be rolled out in the coming weeks.
SIA has stepped up the cleaning procedures at all premises, including its SilverKris Lounges. Customers can enjoy a la carte meals instead of a buffet service at our lounges, where SIA staff wear masks all the time and gloves when necessary.
Every SIA Group aircraft undergoes an enhanced cleaning process before a flight. This includes aircraft fogging procedures that follow regulatory requirements. Common surfaces and areas such as windows, tray tables, handsets, in-flight entertainment screens, lavatories and galleys are wiped down with an approved strong disinfectant. Headsets, headrest covers, pillow covers, bed sheets, and blankets are also washed and replaced after every flight.
Ceiling-to-floor airflow patterns within the cabin help to limit the spread of viruses and bacteria. The air is also refreshed every two to three minutes. Every aircraft in the Group’s fleet is equipped with High-Efficiency Particulate Air (HEPA) filters, which remove more than 99.9% of particles, including airborne viruses and bacteria.
The COVID-19 information center on the Singapore Airlines website is a one-stop source of information for customers seeking more information about its booking policies, flight schedules and travel advisories. Health and safety information, including the e-brochure, is also available on its website.
